LOCATION-BASED SERVICES

Application Examples

Agency Provides Precise Location Finder

A federal agency with hundreds of service locations nationwide needed a way to direct citizens to the most appropriate locations through its Web site.

Quite often, locations that offered different services were only separated by a couple of blocks. So in order to direct citizens to the right location, the location finder needed to account for more than just proximity.

Factors such as location hours, services offered and geographic obstacles were just as important as distance.

With On-Demand Location, the delivery agency has ensured that it sends residents to the right location every time.

What's more, the agency manages and maintains service location hours, so the agency easily sends residents to the closest location or the one with the services to meet their needs.

Agency Lifts Service Levels for Customer-Care Centers

A federal agency with thousands of locations found that traditional ZIP code or area code/exchange routing was not accurate enough to ensure that callers were connected to the nearest location.

TARGUSinfo provided access to geo-coded data that allowed the agency to use locator services that are accurate to a 105-foot margin.

By identifying the exact caller location, the agency routes the call to the correct location every time.